FAQs
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Returns, Replacements & Refunds
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. The product must be unused, with tags, and in its original packaging.
To initiate a return, email us at archiherbals@gmail.com with your order details. If your return is accepted, we will provide a return shipping label and further instructions.
We do not accept returns for:
- Opened or used personal care and beauty products
- Custom or personalized items
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you receive a damaged, defective, or incorrect product, contact us at archiherbals@gmail.com immediately with photos. We will evaluate the issue and arrange a replacement or refund.
We do not offer direct exchanges. If you wish to get a different item, return the original item (if eligible), and place a new order separately.
Once we receive and inspect your return, we will notify you about the refund approval. If approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank.
- Before Shipment: Email us at archiherbals@gmail.com to cancel your order before it is shipped.
- After Shipment (but not delivered): Refuse to accept the package upon delivery. Once we receive the returned product and verify its condition, the refund will be processed within 24-48 business hours.
If the return is due to damage, defect, or incorrect product, we will cover the shipping cost. For all other returns, the shipping cost may be deducted from the refund amount.
You will receive email updates about your return request and refund status. If you need further assistance, reach out to archiherbals@gmail.com.
- Items sent back without first requesting a return will not be accepted. Always initiate a return by contacting archiherbals@gmail.com first.
Offer & Discounts
You can avail discounts by using promo codes at checkout, purchasing during special sales, or signing up for our newsletter to get exclusive offers.
Stay updated on our latest offers by visiting our website’s Offers & Discounts section, following us on social media, or subscribing to our email newsletter.
No, only one discount code can be applied per order unless stated otherwise in the offer terms.
Some discounts may not apply to sale items, gift cards, or limited-edition products. Please check the offer terms for specific exclusions.
Yes! First-time customers can get a special welcome discount by signing up for our newsletter.
Enter your promo code in the “Discount Code” box during checkout, and the discount will be applied automatically if the code is valid.
- The code may have expired.
- The code may not be applicable to your selected items.
- The minimum purchase amount may not be met.
- Ensure the code is entered correctly without spaces.
Yes, we offer special pricing for bulk purchases. Please contact us at archiherbals@gmail.com for more details.
Yes! We run exciting discounts during festivals, holidays, and special events. Keep an eye on our website and social media for announcements.
Unfortunately, products purchased on sale or promotional discounts are usually non-refundable. Please check our Return Policy for details.
Cancellation
You can cancel your order by emailing us at archiherbals@gmail.com before it is shipped. Please include your order details for quick processing.
If your order has already been shipped, you can refuse delivery upon arrival. Once we receive the returned product and verify its condition, the refund will be processed within 24-48 business hours.
Yes, orders can only be canceled before they are shipped. Once shipped, cancellation is not possible, but you can initiate a return after receiving the product.
Yes, if you cancel your order before it is shipped, you will receive a full refund to your original payment method.
Once your cancellation request is approved, refunds are typically processed within 24-48 business hours. However, the time taken for the amount to reflect in your account depends on your bank.
No, once an order is placed, it cannot be modified. If you need to make changes, you will need to cancel the order and place a new one.
For prepaid orders, the refund will be processed to the original payment method and may take 5-7 business days to reflect in your account.
Orders placed during sales or promotional offers are usually non-cancellable. Please check the terms of the specific sale before placing your order.
- No, we do not charge any cancellation fees if the order is canceled before shipment.
- Once your cancellation request is processed, you will receive a confirmation email. If your refund is initiated, you will be notified via email as well.
My Account
You can create an account by clicking on the Sign Up button on our website, entering your details, and verifying your email.
No, you can place an order as a guest. However, having an account allows you to track orders, save addresses, and access exclusive offers.
Click on Forgot Password? on the login page, enter your registered email, and follow the instructions to reset your password.
Log in to your account, go to the Profile Settings, and update your name, email, phone number, or address as needed.
After logging in, go to the My Orders section to see your past and current orders along with their status.
No, your registered email cannot be changed. If you need to use a new email, you will have to create a new account.
If you wish to delete your account, please contact our customer support at archiherbals@gmail.com with your request.
Yes, we follow strict data security measures to protect your personal information. We do not share your details with third parties without your consent.
You can manage your email preferences in the Account Settings or click the Unsubscribe link at the bottom of our emails.
Yes, you can add and manage multiple shipping addresses under the Address Book section in your account for faster checkout.
My Orders
You can track your order by logging into your account and visiting the My Orders section. If you ordered as a guest, check your email for tracking details.
Orders are usually processed within 24-48 business hours. You will receive an email confirmation once your order is shipped.
No, once an order is placed, modifications are not possible. You may cancel the order before it is shipped and place a new one.
If you have entered an incorrect address, please contact our support team at archiherbals@gmail.com as soon as possible. Address changes may not be possible once the order is shipped.
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order in the My Orders section of your account.
If your order is delayed beyond the estimated delivery date, please contact our customer support for assistance.
Yes, you can cancel your order before it is shipped by emailing us at archiherbals@gmail.com. Once shipped, cancellations are not possible, but you can refuse the delivery.
If you receive an incorrect product, please email us at archiherbals@gmail.com with your order details and product images, and we will arrange a replacement or refund.
If your order is marked as delivered but you haven't received it, please check with your neighbors or local courier service. If you still can’t locate it, contact us for further assistance.
Yes, we offer Cash on Delivery (COD) for select locations. The availability of COD will be mentioned at checkout.
Delivery & tracking
Delivery times typically range from 3-7 business days, depending on your location. You will receive an estimated delivery date during checkout.
Currently, we only offer domestic shipping. We are working on expanding our shipping options and will notify you once international shipping becomes available.
After your order has shipped, we will send you a tracking number via email. You can use this number to track your shipment through the courier's website or the My Orders section in your account.
Shipping charges are calculated based on your delivery address and order total. Free shipping is available on orders above a certain amount, which will be displayed at checkout.
If you need to update your shipping address, please contact us at archiherbals@gmail.com immediately. Changes to the shipping address may not be possible if the order is already processed or shipped.
If you miss the delivery, the courier will attempt re-delivery or you may be able to pick up your package from a local delivery center. Contact the courier or our support for assistance.
You will receive a shipping confirmation email once your order has been dispatched, which includes tracking information.
Expedited or same-day delivery options are available in select areas. Please check the shipping options during checkout to see if they apply to your location.
If your order is delayed beyond the estimated delivery date, please reach out to our customer support team at archiherbals@gmail.com. We will assist you in tracking the order and resolving any issues.
If your order is marked as delivered but you haven’t received it, please check with neighbors, your building’s reception, or local postal services. If the issue persists, contact us for further assistance.
Contact Us
You can reach our customer support team via email at archiherbals@gmail.com. We strive to respond to all inquiries within 24-48 hours.
For order-related inquiries, please email us at archiherbals@gmail.com with your order number and details, and we’ll assist you as quickly as possible.
Currently, we provide support via email at archiherbals@gmail.com. For urgent matters, you can also reach us at 75879 06660.
- Yes, you can reach us on our official social media pages. We’re happy to assist you with general queries through direct messages.
We usually respond to emails within 24-48 hours. If your matter is urgent, please mention it in the subject line, and we will prioritize your query.
- At this time, we do not have a physical store or office for customer visits. All support is handled online via email.
We appreciate feedback! You can email us your comments or suggestions at archiherbals@gmail.com. We value your input to improve our service.
To help us resolve your issue quickly, please include:
- Order number
- Detailed description of the issue
- Photos (if applicable)
- Your contact details
Currently, we do not offer live chat support. However, you can reach us via email at archiherbals@gmail.com, and we’ll respond promptly.
Yes, if you are interested in collaborations or business inquiries, please email us at archiherbals@gmail.com, and our team will get back to you.
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