Refund and Cancellation Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at archiherbals@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at archiherbals@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Cancellation Policy
Cancellation of Orders
Cancellation before Shipment
To cancel an order before it is shipped, write to us at archiherbals@gmail.com.
Cancellation after Shipment but Not Delivered
In case you wish to cancel your order, kindly do not accept the delivery of the order that has already been shipped. The refund shall be initiated after we receive the shipped products back and verify their condition. We will refund your money within 24-48 business hours. An update will be communicated to you via email.
Refund and Return Policy for ArchiHerbals.com
At ArchiHerbals.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please read our Refund and Return Policy below.
1. Returns
Due to the nature of our products, we do not offer exchanges on any items purchased. However, if you receive a damaged, defective, or incorrect item, we will be happy to assist you with a refund.
To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- The request must be made within 7 days of receiving your order.
- You must provide proof of purchase, such as an order confirmation email or receipt.
2. Refunds
If your return is approved, we will issue a full refund to the original payment method. Refunds will be credited within 7-10 business days from the approval date.
Please note that the following conditions apply:
- Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or an error occurred on our part.
- Refunds will only be issued for the purchase price of the item. Any promotional discounts or gifts with purchase are not refundable.
3. How to Request a Return or Refund
To initiate a return or request a refund, please follow these steps:
- Contact us at indus@gmail.com or through our customer support page with the subject “Return/Refund Request.”
- Provide your order number, a description of the issue, and, if applicable, photographs of the damaged or incorrect item.
- Once your return request is approved, we will send you further instructions for returning the item.
6. Contact Us
If you have any questions about our refund and return policy, or if you need assistance with a return or refund request, please reach out to us at:
ArchiHerbals.com
Email: indus@gmail.com
By placing an order with us, you agree to the terms of this Refund and Return Policy. Thank you for choosing ArchiHerbals.com!